Privacy Policy - True Hope Foundation

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Privacy Policy

True Hope Foundation Privacy Policy This privacy policy ("Policy") outlines how True Hope Foundation ("True Hope Foundation," "we," "us," or "our") collects, safeguards, and utilizes personally identifiable information ("Personal Information") provided by users ("User," "you," or "your") on the website and associated products or services (collectively, "Website" or "Services"). This Policy elucidates the options available to you regarding the use of your Personal Information, and how you can access and update this information. It does not apply to the practices of companies not owned or controlled by us, or to individuals not employed or managed by us. Automatic Collection of Information Upon visiting the Website, our servers automatically record information sent by your browser. This data may encompass your device's IP address, browser type and version, operating system type and version, language preferences, or the webpage you visited before coming to our Website, among other statistics. The automatically collected information is employed solely to identify potential instances of abuse and to compile statistical data regarding Website usage. This statistical information is not aggregated in a manner that would identify any specific user of the system. Collection of Personal Information You can navigate the Website without disclosing your identity. However, certain features may require you to provide specific Personal Information (e.g., name and email address). We receive and store any information you willingly provide when creating an account, publishing content, making a purchase, or completing online forms. This may include:
  • Personal details (e.g., name, country of residence).
  • Contact information (e.g., email address, physical address).
  • Account details (e.g., username, unique user ID, password).
  • Information about others, like family members or friends.
  • Any materials voluntarily submitted, such as articles, images, feedback, etc.
While providing Personal Information is optional, certain features may be inaccessible without it. Users unsure about mandatory information are encouraged to contact us. Use and Processing of Collected Information To make our Website and Services available or to comply with legal obligations, we need to collect and use specific Personal Information. Failure to provide requested information may result in the inability to provide requested products or services. The collected information may be used for various purposes, including:
  • Creating and managing user accounts.
  • Fulfilling and managing orders.
  • Delivering products or services.
  • Improving products and services.
  • Sending administrative information.
  • Sending marketing and promotional communications.
  • Responding to inquiries and providing support.
  • Requesting user feedback.
  • Enhancing user experience.
  • Posting customer testimonials.
  • Delivering targeted advertising.
  • Administering prize draws and competitions.
  • Enforcing terms and conditions and policies.
  • Protecting against abuse and malicious users.
  • Responding to legal requests and preventing harm.
  • Running and operating our Website and Services.
The processing of your Personal Information depends on your interaction with our Website, your location, and applicable legal requirements. Billing and Payments We use third-party payment processors to securely process payment information. The use of your Personal Information by these processors is governed by their respective privacy policies. Reviewing these policies is advisable. Managing Information Users can delete certain Personal Information. However, a copy of the unrevised information may be retained for the duration necessary to comply with obligations to affiliates and partners, and for specified purposes. To delete Personal Information or accounts, contact us. Disclosure of Information Information may be shared with trusted third parties, affiliates, and subsidiaries to provide requested Services or complete transactions. Personal Information is not shared with unaffiliated third parties. Third-party service providers receive information solely for designated functions, with no authorization for personal use or disclosure. We will disclose Personal Information if required or permitted by law, to comply with legal processes, protect rights, safety, investigate fraud, or respond to government requests. In a business transition (e.g., merger or acquisition), user accounts and Personal Information may be transferred. Retention of Information We retain and use Personal Information as necessary to comply with legal obligations, resolve disputes, and enforce agreements, unless a longer retention period is legally mandated. Aggregated data may be used post-deletion, excluding personal identification. After the retention period, Personal Information is deleted. Rights of Users Users may exercise certain rights regarding processed information, including withdrawing consent, objecting to processing, accessing information, verifying accuracy, updating or correcting information, restricting processing, obtaining erasure, and receiving information in a machine-readable format. How to Exercise These Rights Requests to exercise rights can be directed to True Hope Foundation through provided contact details. Identity verification may be required. We cannot fulfill requests without verifying identity or authority. Privacy of Children We do not knowingly collect Personal Information from children under 18. Parents are encouraged to monitor their children's online activities and instruct them not to provide Personal Information without permission. If a child under 18 provides Personal Information, contact us. Consent to process Personal Information must be from individuals old enough to consent in their country. Cookies The Website employs "cookies" to enhance the online experience. Cookies are text files placed on your hard disk by a web page server. They are uniquely assigned, readable only by the issuing domain's web server. Cookies may be used for statistical purposes. Users can accept or decline cookies, although declining may limit Website features. Learn more about cookies and management at Do Not Track Signals The Website does not yet interpret or respond to Do Not Track signals. Tracking and collecting information are distinct; tracking refers to collecting personally identifiable information as users move across different websites over time. User privacy is considered, and personal information use is limited. Email Marketing Users can voluntarily subscribe to electronic newsletters. Email addresses are kept confidential, disclosed only as permitted in the information use and processing section. Emails comply with the CAN-SPAM Act, providing clear sender information and unsubscribe instructions. Users may stop receiving newsletters or marketing emails by unsubscribing. Links to Other Websites The Website includes links to non-affiliated websites. We are not responsible for their privacy practices. Users leaving our Website should read the privacy statements of each site collecting Personal Information. Information Security We secure information on controlled servers, employing administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure. While efforts are made to protect Personal Information, online security and privacy limitations exist. Data Breach Upon awareness of a compromised Website security or disclosure of Personal Information to unrelated third parties, appropriate measures will be taken, including investigation and notification. Affected individuals will be notified of potential harm risks or as required by law. Changes and Amendments This Privacy Policy may be updated at our discretion. Material changes will be notified, and the revised date will be amended at the bottom. Users may be informed through provided contact information. Use of the Website or Services post-update constitutes consent. Acceptance of This Policy By using the Website or Services, you acknowledge reading and agreeing to this Policy's terms and conditions. Failure to agree prohibits Website and Services access. Contacting Us For inquiries about this Policy or matters relating to individual rights and Personal Information, email
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